01 / Caraguatatuba · Technology & Innovation
Municipal Secretary of Technology & Innovation
A city as a platform
i-Gov TI · ExcellenceTCESPA top-tier public governance benchmark.Grade A is TCESP’s highest i-Gov TI classification. In the 2023 statewide results, only 29 of 644 audited municipalities reached it — 4.5%.Source · TCESP IEG-M Yearbook, 2023 results
i-Gov TI Grade A recognition from the São Paulo State Court of AccountsContext
Municipal IT operated primarily as reactive support, without Product, Data or an integrated digital operating model.
The bet
Redesign the organization first, then build the governance, products, data and decision layers required for Digital Government.
Measured result
- Grade A i-Gov TIreported as the first in city history
- R$3.5M direct savingsselected digital initiatives
- R$23M+ broader contract savingsunder the executive mandate
- +86.6% service capacity
- -90.7% SLA resolution time
- LGPD compliance
- 16 months to deliver a four-year roadmap
Mandate
Lead technology strategy, digital governance and the delivery of the municipality’s first integrated data and service portfolio.
Scope
Data Lake and Data Warehouse architecture · Executive situation room integrating 10+ departments · Six-product ecosystem spanning citizen, executive and internal experiences
Public record
Case chapter
